ServiceNow, the global AI platform for business transformation, has secured a significant multi-year agreement with Al Rajhi Bank, one of the world's largest financial institutions, and its consulting and implementation partner, ejada Systems. The deal will see the bank utilise the ServiceNow AI Platform to overhaul its entire operations, automating key workflows and dramatically improving both customer and employee experiences across diverse areas, including HR, IT, and Financial Services.

This initiative is being touted as one of the largest digital transformation projects in the region, further solidifying ServiceNow's presence in the Kingdom of Saudi Arabia. It is designed to furnish Al Rajhi Bank with a single, unified, and intelligent platform, driving operational efficiency and service delivery, which is vital for underpinning its ambitious long-term growth objectives amid what is described as the "AI revolution."

ejada Systems will collaborate closely with ServiceNow to deploy and manage the AI Platform across the breadth of Al Rajhi Bank's operations.

A New Benchmark for Digital Banking

Commenting on the agreement, Mr. Mohammed Hassoobh, Acting CEO of ejada Systems, said: "We are proud to join forces with Al Rajhi Bank on their comprehensive digital transformation journey, powered by ServiceNow. Together, we are consolidating IT service management, AIOps, business operations, and operational resilience into a single, intelligent, AI-driven platform. This transformation will enhance the employee experience, boost business agility, and embed AI across workflows for smarter decision-making."

He added that by placing automation and AI at its core, the collaboration is reshaping service delivery and management. "Al Rajhi Bank is establishing a new benchmark for AI-enabled innovation and resilience in Saudi Arabia’s financial sector, positioning the bank as a leader driving the future of digital and AI-powered banking across the Kingdom and the wider region."

Supporting Vision 2030

For ServiceNow, the partnership underscores its commitment to the Kingdom's digital agenda.

"Al Rajhi Bank's sheer scale and vision require an AI transformation partner capable of delivering measurable innovation across all its operations," noted Saif Mashat, Area Vice President, MEA at ServiceNow. "We worked alongside ejada Systems to ensure the ServiceNow AI Platform could support this transformation, and we are delighted it has been chosen as the foundation for their digital journey. Our work with Al Rajhi Bank reflects our commitment to advancing Saudi Arabia’s digital-first strategy and supporting the goals of Vision 2030."

Unifying Operations with AI

The AI transformation project is specifically tailored to handle the scale and complexity of one of the Kingdom's most influential enterprises. The platform will unify and streamline operations across HR, IT, and Financial Services, replacing fragmented legacy systems with a single intelligent layer. This pivotal change is expected to help the bank reduce manual effort, accelerate response times, and unlock new levels of agility and insight by improving service delivery and enabling real-time decision-making.

Al Rajhi Bank is among the largest banks globally by market capitalisation and is the leading financial institution in the Middle East and Saudi Arabia, serving the largest customer base in the Kingdom through a vast network of over 515 branches and 4,824 ATMs nationwide.

This partnership directly supports Saudi Vision 2030’s digital transformation goals, contributing to the national digital economy by fostering local digital skills, strengthening digital infrastructure, and supporting innovation within financial services and beyond.