A new 200,000-square-foot facility puts consultants, engineers, and security operators under one roof, aimed squarely at the gap between AI pilots and production.

Most enterprise AI projects die in the same place. Not in the lab, where the demo works, but somewhere between the demo and the production system that runs payroll, settles trades, or adjudicates claims. DXC Technology has just opened a building designed to keep them alive.

The company's new Customer Experience Center occupies 200,000 square feet in one of Bengaluru's main technology corridors. Inside are an AI Hub, ideation studios, co-creation labs, and partner zones. What makes the layout unusual is what sits alongside them: a Cyber Range, forensics labs, a Security Operations Center, and a Network Operations Center. A prototype conceived on a whiteboard on Monday can be attacked, instrumented, and monitored under production conditions before the week is out.

That is a deliberate answer to a well-documented problem.

The Execution Gap, in the Company’s Own Numbers

In December, DXC published a global study of 2,496 technology decision makers across 22 countries, released alongside its AdvisoryX consulting arm. Seventy-seven percent of leaders called AI a board-level priority. Sixty-five percent could not build a clear business case for it. And 94% hit significant difficulty deploying it at scale.

The industry now calls this the AI execution gap, and the striking thing about the research is where it locates the bottleneck, and that is in strategy, leadership alignment, organizational readiness, and technical integration. Problems, in other words, that are solved by people sitting in a room together with access to the real systems.

"Our greatest differentiator is our people," said Ramnath Venkataraman, President, Consulting & Engineering Services at DXC Technology. "Our new Customer Experience Center brings together our exceptional engineering talent in a space designed for deeper collaboration with customers and partners, where we can co-create, engineer, and scale AI-powered solutions that address complex business challenges. By working side by side throughout the innovation journey, we're helping customers move faster from ideas to measurable business outcomes."

Why India, and Why Now

The choice of Bengaluru is not incidental. DXC employs more than 40,000 people across roughly 18 sites in India, its largest delivery footprint anywhere. Venkataraman's Consulting and Engineering Services unit, which the center primarily serves, is a $5 billion business, roughly 40% of the company.

It also arrives as DXC reshapes how it works. At its June Investor Day, executives described a shift from labor-based to agent-based delivery, with the company deploying AI internally first, a practice management calls customer zero. Chris Drumgoole, who runs the $6.3 billion Global Infrastructure Services business, offered the sharpest evidence: "DXC no longer employs a tier one analyst in our internal SOC." Ninety-nine percent of security tickets are now triaged by agents at 95% accuracy, against roughly 88% for a newly certified human analyst.

Read together, the two moves are coherent rather than contradictory. As agents absorb repetitive operational work, the scarce, valuable human capacity moves up the stack, into designing systems rather than running them. A building full of engineers, customers, and live infrastructure is exactly the place where work happens.

From Ideation to Operation

DXC has been assembling the software to match. OASIS, its AI-enabled service delivery platform, is being rolled into the existing infrastructure install base. Converge, the orchestration layer sold through consulting, has been implemented at 25 clients, with velocity gains reported at 50% to 80%. Bengaluru gives both a physical showroom and, more usefully, a proving ground.

"Our new Customer Experience Center represents a powerhouse for AI innovation, engineering excellence, and customer collaboration," said Rob Le Busque, President of Asia Pacific & Japan at DXC Technology. "By bringing together our consulting, engineering, and operations expertise in one environment, we're helping customers accelerate AI adoption and create connected enterprises where people work alongside AI agents to engineer and run the systems of record for our customers."

What it means for US enterprises

DXC is investing into a turnaround since their fourth-quarter fiscal 2026 revenue was $3.13 billion, down 6.6% organically. Management has guided to further contraction before the core stabilizes by fiscal 2029. Capital directed at Bengaluru is therefore a statement of where the company believes its future margin lives.

For American banks, insurers, airlines, and agencies, the relevance is concrete. These are the organizations whose systems of record DXC already runs, and whose AI ambitions stall at precisely the integration layer the new facility is built to attack. The next few quarters of bookings in those verticals will show whether a room full of the right people is, as DXC is wagering, the thing that finally closes the gap.