ServiceNow and Anthropic have deepened their collaboration to embed Anthropic’s Claude models more tightly into ServiceNow’s core workflows, as enterprises accelerate efforts to operationalise AI across mission-critical functions. The expanded partnership will see Claude integrated across application development and industry-specific processes, including healthcare and life sciences, with a focus on governed, enterprise-scale deployment.

At the centre of the collaboration is ServiceNow Build Agent, where Claude now serves as the default model. The move is designed to lower barriers to building and deploying agentic workflows that can reason, act and execute autonomously. By combining Claude with Build Agent, ServiceNow says developers of all skill levels—from professional engineers to citizen developers—can use natural language to create complex applications that previously required extensive technical resources.

ServiceNow is also positioning governance as a key differentiator as AI adoption spreads across departments. Through the ServiceNow AI Control Tower, enterprises gain access to Claude with unified controls, usage monitoring and compliance, allowing AI to be deployed from a single, centrally governed platform.

“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” said Bill McDermott, chairman and CEO of ServiceNow. “This partnership is about reimagining how work gets done. It puts the power to build, deploy, and scale mission-critical applications into the hands of every person, in every industry, at every level. Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”

Anthropic CEO and co-founder Dario Amodei highlighted the importance of embedding AI directly into daily work rather than treating it as an add-on. “A common error enterprises make with AI is to treat it as a kind of ‘bolt on’ tool that you access now and then… That’s where you actually start to see what these systems can do, and it’s what we’re doing in our partnership with ServiceNow,” he said.

Beyond development, the collaboration extends to accelerating customer time to value, with ServiceNow targeting a 50% reduction in implementation timelines through AI-assisted deployment. Industry use cases are also emerging, particularly in healthcare and life sciences, where agentic workflows could reduce claims authorisation from days to hours while lowering costs.

Internally, ServiceNow has already deployed Claude to more than 29,000 employees. Early results show up to a 95% reduction in sales preparation time, while the rollout of Claude Code is helping engineering teams automate routine tasks and shorten development cycles—offering a live demonstration of the platform’s enterprise impact.